Shipping and Returns

Shipping

If you select Two-Day Shipping for an order you place with Royalepalmcigar.com, you will not necessarily receive your order in two days. We will estimate shipping and delivery dates for your order taking both shipping time and item availability into consideration.

There is no weekend pickup or delivery for Two-Day Shipping. If you order an item with Two-Day Shipping the item will usually ship within 24 hours and arrive two days from then. So it is possible that an order ready to ship at the end of the day Friday via One-Day shipping, may not be processed by the carrier until Monday. In such a case, the order would be delivered on Wednesday.

Your shipping confirmation email will contain your actual shipping and handling charges and tax, if any. Outside the state of California, the purchaser is responsible for remitting any additional taxes to the appropriate taxing authority.

Free Shipping

Royalepalmcigar.com offers FREE shipping of order over $100.00, this is only available to the continental United States

Returns Policy

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. If an order is refused at the time of delivery, a $25 fee will be assessed to cover the cost of returning the item back to the distributor.

An RA (returns authorization) number will then be issued. Please note that returned goods not bearing an RA number on the outside of the packaging may be subject to processing delays.

Returns do not include shipping postage.

If you refuse the order, you will be charged for all shipping, delivery & storage incurred. If it is an item that can be returned to stock a 20% restocking fee will be charged, if item is damaged or un-returnable no credit will be given. Custom Orders receive no refund under any circumstances.

All returned merchandise must be unopened and in original condition and include an Return Merchandise Application (RMA) number clearly printed on the outside of the package. Return requests must be made within 2 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded.